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Selecting a provider as the most important step in building a cold chain in Pharmaceutical Logistics
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The new realities, such as increased regulatory requirements, introduction of new gene and cellular therapies, and expectations of such therapies to be more affordable in healthcare facilities, require building a cold chain, which is very flexible and more reliable. Finding the most suitable provider of logistics services is an important part of building a cold chain for the pharmaceutical products supply. Selecting a logistics service provider is a decision-making process based on a few criteria and associated with the optimization of conflicting goals, such as quality, cost, and delivery time. A system to support decision on selecting a logistics service provider is suggested in this article, based on the method of analytical hierarchy process (AHP), which is widely used to solve multicriteria tasks. A case study is conducted by the example of a pharmaceutical industry manufacturer in order to validate the choice of the AHP model and to justify the conceptual design of the system to support decision on selecting a logistics service provider.
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